The BISS Operations Helpdesk Team is responsible for supporting the workstations of all DEME employees. As an IT Helpdesk Operator, you are part of the worldwide support and you are the contact for all employees. You help these employees with their questions, requests and reports of faults. You will work from the head office and can rely on the support of your immediate colleagues. You report to the team leader of the Helpdesk Team and to the BISS Operations Manager.
The IT Business Partner will serve as a primary link between the IT department and business/departments, in this case specifically the HR and Finance Departments, as well as our Environmental activity Line.
The main goal of the partner is to develop IT roadmaps, execute solution discovery, improve service management, … The IT Business Partner will not only offer expert consulting services but will also actively participate in technology projects and initiatives. They need to communicate relevant updates (strategy, projects, initiatives, service performance, …) both to the IT community and to the business stakeholders. They play a key role in sharing knowledge across the company and identify synergies related to technology.
In partnership, they identify opportunities to increase efficiency and/or business value of IT.